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  1. Select the issue: You forgot your password. You forgot your username or the email address you use to sign in. You know your username and password, but you can't sign in.

  2. Make sure this setting is not disabled. If you continue to have issues, check if you can edit C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\ To get edit access: Right-click the folder. Select Properties. Under "General," turn. .

  3. Important: It’s not recommended to clear Google Play services unless you’ve tried all other troubleshooting options. When you clear Google Play services data or storage, it may delete some information saved to your device. Information may include passwords

  4. Make sure you entered the right email address. If you made a typo, try again. Someone might have hijacked your account and added it. If you still have access to one of the options, try using it to reset your password. Once you’re back in your account, check all your account details, delete any information you don't recognize, and walk through ...

  5. If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

  6. Close & reopen Google Play Store. On your Android device, swipe up from the bottom, hold, then let go. To close the Google Play Store app, swipe up on it. Restart your device. Check date and time settings. Make sure the date and time on your device are correct: On your Android phone or tablet, open your device's Settings app.

  7. Choose the right steps to get back into your account, based on if you set up another second step, like: Verification codes. Google prompts. Backup codes. A backup security key you’ve added to your account. A registered computer where you chose not to be asked for a verification code. Important: If you added Advanced Protection to your account ...

  8. On the left sidebar, under “Settings for my calendars,” click the calendar. Under “Event notifications” or “All-day event notifications,” check for notifications. Under “Allowed to send notifications,” confirm that calendar.google.com is listed. Important: If your device runs on ChromeOS, you don’t have to enable Chrome ...

  9. Under "Processes," click "Google Chrome" or "chrome.exe." Adjust your antivirus and check for malware. It's possible that either your antivirus software or unwanted malware prevents Chrome from opening. To fix, check if Chrome was blocked by antivirus or other software on your computer. Restart your computer.

  10. Why your account recovery request is delayed 6 of 8 Change or reset your password 7 of 8 Can't sign in to ...

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