東森購物客服電話號碼 相關
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Find answers to your buying, selling, and account questions, or contact us for more help.
Contact eBay. If you can’t find the information you need in our Help articles, and would like to get in touch with us, we’re here to help. To improve your help experience, please sign in to your account. Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent.
- Check If Your Item Is on Its Way
- Report That Your Item Hasn't Arrived
- Ask eBay to Step in and Help
- If Your Order Arrives After You've Reported It
If your item hasn't arrived, you can track your order in Purchases. You can check the expected delivery date, the address it's being shipped to, and the latest tracking updates. Check delivery information- opens in new window or tab
The seller is the best person to help if the delivery date has passed and your item hasn't arrived. You can ask for an order update, a replacement, or a refund back to your original payment method. Most sellers respond within 3 business days. To be eligible for buyer protections, you need to report the item hasn't arrived within 30 calendar days af...
We think it's fair to give sellers 3 business days to make things right. After that, you can ask us to step in. We automatically close the request if there's been no activity and it's been more than 21 business days since you opened it. Read our asking eBay to step in and helparticle to find out how to ask us step in if the seller hasn't responded ...
If your item arrives, you can close your request. This lets the seller know that the issue is resolved. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return requestinstead. If you've already received a refund, get in touch with the seller about what to do next. For examp...
If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package. Track your item. You can also check your order’s delivery status in your Purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item. Tip.
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東森購物客服電話號碼 相關
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