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Medium parcel - Gifts, shoes, heavy or bulky items. These rough guidelines below can help if you’re estimating the weight of your item, but to know the accurate weight, we recommend taking your item to the Post Office. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g.
Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
Royal Mail Customer Services. To make a complaint call us on 03457 740740 or complete our dedicated form here . Should you wish to cancel your complaint, you can do so here . You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.
Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous goods under transport legislation. You are responsible for checking whether or not an item is prohibited or restricted. Prohibited items must never be sent in the post. Restricted items may be sent in the post, but restrictions will apply.
The Postcode Address File is a database of all Delivery Points in the UK and is used to enable Royal Mail to deliver all mail efficiently. For this reason any building that is not capable or receiving a delivery of mail cannot be added to the file. For example, fields or agricultural buildings. The above also applies to any New Build properties.
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
