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Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item. All our advisors are busy helping other customers.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Claims must be made within 80 days of the date of posting. Compensation based on actual loss (or cost to repair in the case of damage), where evidence of posting and value are provided, up to the maximum of £150 (£100 for items posted before 3 April 2023) or the market value whichever is the lower of these.
We have a variety of resources to help you with Click & Drop including how to guides and videos All our advisors are busy helping other customers.
Click and Drop also allows you to download a report that shows information on your despatched orders. Information includes the order number, the channel from where the order was input from, channel reference, despatch date, customer name and tracking number. How to create a Despatched Order report. Our help video will show you how to create a ...
Tracked Return changes explained. You may have recently received a letter about a product closure coming into effect 1 April 2021 for certain Tracked Returns products (PT1, PT2, LM2). The letter explains any next steps, however below are some Frequently Asked Questions that might also help you:
Stage 1: Contacting our Business Customer Services Team. Our Business Customer Services team will take the details of your complaint. They will make every effort to investigate and resolve your complaint providing you with an appropriate response. If you are not happy with the reply you can escalate your case to the Business Escalation Team.
To manifest your future dated orders, click ‘Orders’ and then ‘Batches’ to go to your ‘Batch history’ page. Click on the cog icon on the top right of the column headers as shown: Now, simply click on the column header name so that a tick appears against ‘Manifest date’. This will add a new column to your ‘Batch history’ page ...
Link to a URL Royal Mail Tracked Reporting. As a Royal Mail Tracked customer, you have access to a Tracked Reporting tool. It provides you with a range of enhanced reports, allowing you to view a number of detailed management reports, as well...
If you want to change the returns address on your Tracked Returns account you can do so by emailing the following details: Name. Address (current) Contact details. Account number. New address. To Tracked.returns@royalmail.com. You’ll need to provide new address labels and addresses in advance and you may also need to set up a Redirection.
